Shipping policy

OVERVIEW

At Orvexia, we aim to provide a reliable and transparent delivery experience for all customers.

All orders are processed and shipped from our fulfillment partners in Hong Kong. Because each product is carefully prepared before shipment, processing and delivery times may vary.

PROCESSING TIME

All orders require 3–5 business days for processing before shipment.

This includes order verification, quality checks, and packaging.

Orders placed after 5:00 PM (local fulfillment time) will begin processing the following business day.

SHIPPING TIME

Once your order has been dispatched, estimated delivery times are:

  • United States: 7–12 business days

  • International: 10–18 business days (varies by location)

Please note that these are estimated timeframes and not guaranteed delivery dates.

TOTAL DELIVERY TIME

Most customers can expect their order to arrive within:

👉 10–17 business days (processing + shipping combined)

TRACKING INFORMATION

Once your order has shipped, you will receive a tracking number via email.

Tracking updates may take 2–5 days to appear in the carrier system.

CUSTOMS AND DELAYS

Occasionally, packages may experience delays due to:

  • Customs clearance

  • Local postal handling

  • High shipping demand periods

Orvexia is not responsible for delays caused by customs or courier services, but we will assist in tracking your order if needed.

LOST OR DELAYED PACKAGES

If your order has not arrived within 30 days of shipment, please contact us at support@orvexia.co and we will investigate the issue.

ADDRESS ACCURACY

Customers are responsible for entering correct shipping details. Orvexia is not responsible for orders delivered to incorrect addresses provided at checkout.

QUESTIONS

If you have any questions about shipping, please contact us at:
support@orvexia.co