Refund policy

OVERVIEW

At Orvexia, each product is carefully inspected and packaged before shipping to ensure quality and reliability.

Due to the nature of our products and international fulfillment process, we operate a limited return policy as outlined below.

ELIGIBILITY FOR RETURNS

We do not accept returns for the following reasons:

  • Change of mind

  • Incorrect sizing or preference

  • Minor packaging differences

  • Delays in shipping caused by carriers or customs

However, we will offer support or replacements in the following cases:

  • Item arrived damaged or defective

  • Wrong item received

  • Product did not arrive within 30 days of shipment

REFUND POLICY

Refunds may be issued only under the following conditions:

1. Lost or Missing Orders

If your order has not arrived within 30 days after shipment, you may request a refund or replacement.

2. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with clear photo or video proof.

Once verified, we will offer:

  • A replacement item, or

  • A partial or full refund (depending on the situation)

NON-RETURNABLE ITEMS

For hygiene, safety, and logistics reasons, all products are considered final sale once shipped and cannot be returned.

CHARGEBACKS

We encourage customers to contact us directly before initiating a chargeback.

Unauthorized chargebacks may result in:

  • Order review delays

  • Loss of eligibility for future support

We are committed to resolving all issues fairly through direct communication.

PROCESSING TIME FOR REFUNDS

Approved refunds are processed within 5–10 business days, depending on your payment provider.

CONTACT US

If you have any questions or issues, please contact: support@orvexia.co We aim to respond within 24–48 hours.